In the event that a chargeback is placed on a purchase, we reserve the right to report the incident for inclusion in a chargeback abuser database. The information reported will include name, email address, order date, order amount, IP address, full address, and phone number. Chargeback abusers wishing to be removed from the database shall make the payment for the amount of the chargeback + $50 for processing fees by Money Order.

Web Site

By using this web site (collectively referred to in these Terms of Use as our “web site”) and/or ordering our products you agree to be bound by the terms set forth herein. Relentless Improvement LLC reserves the right, in its sole discretion, to make changes to our web site, these web site usage terms and conditions, the policies and conditions that govern the use of our web site and/or an individual’s access to this site at any time, or to terminate this site without notice.

If you do not agree and/or no longer agree to be bound by these Terms and Conditions, you may not use, and must immediately cease your use of, the RelentlessImprovement.com web site. When you access this site, you also acknowledge that you have read and agree to abide by the terms described in our Shipping Policy, Return Policy and Privacy Policy.

The entire contents of this site are copyrighted under United States law. Materials from the www.RelentlessImprovement.com web site may not be copied, distributed or transmitted in any way without prior written consent of Relentless Improvement LLC.

Health Information

The information contained in the RelentlessImprovement.com web site is provided for informational purposes only and is not meant to substitute for the advice provided by your doctor or other health care professional. You should not use the information available on or through the RelentlessImprovement.com web site for diagnosing or treating a health problem or disease, or prescribing any medication. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration unless specifically so stated.

Site Modifications and Changes

Relentless Improvement LLC reserves the right to modify or discontinue, temporarily or permanently, the RelentlessImprovement.com web site as a whole and/or any or all of the web site features, products, prices of products, services or information appearing on, or available through, any or all of the web site with or without notice to you. You agree that Relentless Improvement LLC shall not be liable to you or any third-party for any modification or discontinuance of such features, products, prices, services, or information on the web site or the web site itself.

Your Communication With Us

Other than personally identifiable information, which is addressed under our Privacy Policy, any information, including but not limited to remarks, comments, suggestions, ideas, graphics or other submissions, transmissions and/or postings that are communicated to Relentless Improvement LLC through this site and via email are the exclusive property of Relentless Improvement LLC.

Relentless Improvement LLC is entitled to use any information submitted for any purpose anywhere, anytime and for any reason whatsoever without restriction or compensation to the person sending the submission. Except as may be provided in the Privacy Policy, or as entered into by specific personal agreement, any information or materials submitted to Relentless Improvement LLC will be treated as non-confidential and non-proprietary, and we will not have any obligation to use or evaluate any information we receive from you.

Indemnity

You agree to indemnify and hold Relentless Improvement LLC and officers, directors, employees, successors and assigns, harmless from any claim, loss or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of our products and services or our Web site.

Disclaimer of Warranties

You expressly agree that use of our products, services and our Web site is at your sole risk and is provided on an “as is” and “as available” basis to the fullest extent permissible pursuant to applicable laws. Relentless Improvement LLC expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. Relentless Improvement LLC makes no warranty, express or implied, that the Web site or any services, products, or information obtained on or through the web site will meet your requirements or will be uninterrupted, timely, secure, or error free; nor does Relentless Improvement LLC or its affiliates make any warranty, express or implied, as to the results that may be obtained from the use of the web site or any services, products or information obtained on or through the web site or as to the accuracy, completeness or reliability thereof. Relentless Improvement LLC makes no commitment to update or correct any information that appears on the web site or any web site linked hereunder.

Under no circumstances will Relentless Improvement LLC or its suppliers be liable for any damages or injury that result from the use of the materials on this site.

Relentless Improvement LLC makes no warranty regarding any goods or services purchased or obtained through or from the web site or any transactions entered into through the web site. No advice or information, whether oral or written, obtained by you from Relentless Improvement LLC or through or from any service or product on the web site shall create any warranty not expressly stated herein. Some jurisdictions do not allow the exclusion of certain warranties for consequential or incidental damages, in which case the above limitation may not apply to you.

Liability Restrictions

You agree that Relentless Improvement LLC shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, resulting from the use or the inability to use the web site or any services, products or information obtained on or through the web site, even if Relentless Improvement LLC has been advised of the possibility of such damages, including, without limitation, damages from: personal injury; cost of procurement of substitute goods and services any goods or services purchased or obtained or transactions entered into through or from the web site; and/or loss of profits, use, data or other intangible losses.

Domestic Use/Export Restriction

Relentless Improvement LLC controls the RelentlessImprovement.com Web site from our offices within the United States of America. We make no representation that the web site or its content (including, without limitation, any products or services available on or through the web site) is appropriate or available for use in other locations. Users who access the web site from outside the United States of America do so on their own initiative and must bear all responsibility for compliance with local laws, if applicable.

Enforcement of Terms and Conditions/Jurisdiction

These terms and conditions are governed and interpreted pursuant to the laws of the State of Nevada, United States of America, notwithstanding any principles of conflicts of law. Any claim relating to Relentless Improvement LLC Web site and the relationship between you and Relentless Improvement LLC organization shall be governed by the laws of the United States and the State of Nevada without regard to its conflict of law provisions. You and Relentless Improvement LLC agree to submit to the personal and exclusive jurisdiction of the courts located within the State of Nevada.

These Terms and Conditions, our Return Policy, our Shipping Policy and our Privacy Policy constitute the entire agreement between you and Relentless Improvement LLC with respect to the RelentlessImprovement.com web site. Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision by us. Your agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Web site, our products, or our Terms and Conditions must be filed within six (6) months after such claim or cause of action arose or be forever barred.

Relentless Improvement LLC can revise these terms and conditions at any time by updating this online posting. Relentless Improvement LLC may terminate this agreement at any time without notice for any reason.

Disclaimers

The dietary and other substances discussed on this site may not have undergone evaluation and/or testing by the United States Food and Drug Administration or like agency of any other country. Risks that might be determined by such testing are unknown. Where these substances are dietary supplements, they are not intended to diagnose, treat, cure or prevent any disease. Since the information published on Relentless Improvement LLC web site is accessible to anyone throughout the world, Relentless Improvement LLC does not give legal advice that may apply to any particular consumer. Consumers are cautioned to check with local, regionalized legal counsel and/or health care professional(s) before making any purchases of products and/or services on the RelentlessImprovement.com Web site.

Intellectual Property Rights

Relentless Improvement is a trademark ® of Relentless Improvement LLC. Relentless Improvement LLC trademarks may not be used without express permission. All content published on the RelentlessImprovement.com web site is ©2005-2011 by Relentless Improvement LLC. All rights reserved. No content may be reproduced by any means, in part or in whole, without the express written consent of Relentless Improvement LLC.

Once an order is placed it cannot be edited or canceled.

For your protection we do not allow returns for any reason. Because the chain of custody was broken, we do not resell returned items.

All sales are final. We do not provide refunds.

We do not guarantee individual results.

We urge you NOT to order more than one of a product until you have tried it and are sure it agrees with you.

If we make an error, it will be quickly corrected at our expense.

Product performance statements have not been evaluated by the FDA. These products are not intended to diagnose, treat, cure, or prevent any disease.

We do not share your personal information for the purpose of marketing to you in any form (print, email, etc,). We don’t give, trade or sell your information to other businesses. We do not share your personal information for the purpose of referrals or testimonials, other than what you yourself might provide in an online review submitted to our site.

The information you provide is used only for processing payment and fulfillment of your order.

Our shopping cart software sets a (delicious) cookie on your computer for the purpose of making your visits to our site simpler. If you leave our site before you complete a purchase, it remembers what you added to your shopping cart so that you don’t have to re-add items upon your revisit.

You may receive our occasional (once or twice a month) email newsletter. You may easily opt in/out from future email at anytime. Bottom line: We do not want to email you anything that you do not want to receive.

No laws or regulations require us to document the quality of our products, we choose to do business this way so that you may have the ultimate level of confidence in our supplements.

FDA registered, USA based analytical testing laboratories are used for all of our product testing. Manufacturer’s Certificates of Analysis, unfortunately, are not always reliable and frequently lack key quality assurance controls and information.

Relentless Improvement is not required to adhere to CA Proposition 65, but we test as if we were for the peace of mind of our customers. (Proposition 65 was passed over 10 years ago by the voters in California and established California-only allowable levels of daily ingestion of four heavy metals)

Relentless Improvement brand supplements exceed in every measure the most conservative guidelines of California Proposition 65 requirement. These are the most stringent of any state.

Our public CoA’s tie back to the exact product we are shipping to you, and usually note the finished product lot number. They are properly dated, signed, and publicly identified with our address information and testing laboratory information for that specific product.

Relentless Improvement brand documented products are your key to safety and efficacy and meet/exceed all FDA, WHO and California Prop 65 standards for claimed label content, sterility and freedom from heavy metal contaminants.

Consider and understand this additional fact: A molecule does not know in which country it was manufactured. Any country is capable of manufacturing high and low quality materials. Furthermore, a high quality raw material might acquire a contaminant in the encapsulation/bottling process.

So don’t ask where the raw material was manufactured. It doesn’t matter. What does matter is the quality of the bottled finished product.

Click on the product name below to view the CoA in PDF format for what is currently shipping to you.

Carnosine Eye Drops Pharmaceutical grade, full potency, documented sterile.

Centrophenoxine (Meclofenoxate) Pharmaceutical purity, exceeds all standards, metals well under limits.

EgCG Green Tea SuperPotent Extract True pharmaceutical grade, ultra-pure, free of residual solvents.

Galantamine Pharmaceutical purity, exceeds all standards, metals well under limits.

Idebenone Tests to full potency and exceeds all standards of purity.

High Potency Iodine (New CoA in Process) Relentless Improvement High Potency Iodine supplement exceeds in every measure the most conservative guidelines of California Proposition 65 requirement. These are the most stringent of any state.

K2 menatetrenone Tests to full potency and exceeds all standards of purity.

Oxiracetam Pharmaceutical purity exceeds all standards.

Phenibut Pharmaceutical Purity. Exceeds all quality standards.

Picamilon Purity exceeds all standards. Picamilon reference standard not available, therefore not tested for mg active material.

Piracetam Ultra-purity. No detectable microbial/molds/yeasts. Metals levels documented to the lowest amount that can be practicably obtained in manufacturing (for example lead, which is 93% less than the 10ppm USP proposed allowable).

Sulbutiamine Tested to full potency of 201mg per capsule of active ingredient. A testing panels well under FDA and California guidelines. Pure, potent, safe.

We ship all domestic orders via US Postal Service Priority Mail which offers fast 1-3 day service across the USA. UPS or FedEx is not available.

Our shopping cart software will automatically offer international customers all available shipping options based on order weight and ship-to country. Please use the shopping cart to determine your shipping costs.

Orders received by 9 AM Pacific time, Monday through Friday will ship the same business day.

When you successfully complete your online order, our system automatically emails you an order confirmation. Upon shipment you will be emailed another notification with tracking number. If you do not receive these emails please check your “spam” folder, or log into your Relentless Improvement account and check the accuracy of the email address that you provided.

If you do not receive your domestic shipment within 5 business days of receiving your tracking number, do not call us, instead please call your local post office and ask for assistance.

We use Delivery Confirmation on all domestic orders.

Once your order ships, it becomes your responsibility. If you desire your order to be insured, you MUST email us before placing it.

USA Orders (also US Territories, APO, FPO)

Order Value Shipping Charge

International Orders

We ship worldwide except to Germany, Iceland and a handful of other problematic countries. If our system lets you order, we ship to your country!

Our shopping cart software will automatically offer international customers all available shipping options based on order weight and ship-to country. Please use the shopping cart to determine your shipping costs.

We URGE you to choose Global Express for its faster service and detailed tracking information. **First Class International DOES NOT OFFER TRACKING**

Understanding and paying for any local taxes, duties, etc is your responsibility. We never assess any VAT taxes. If you desire your order to be insured, you MUST email us before placing it.

It is your responsibility to know what products are allowed to be shipped to your country. If you don’t order products that are not allowed in your country, then you will not be disappointed when your order is returned to us by your customs service.

If your order is confiscated by customs, or delivery is refused, we are not responsible and do not provide refunds.

Customs clearance on average takes from 1 day to 5 weeks. There is nothing we can do to control this. Some countries are slower than others. Don’t panic.

Our customs declaration documents indicate our shipments as “Food Supplements”, and match the invoiced dollar total. We will not falsify customs forms or invoices, please do not ask.

High Quality Vitamins, Supplements

Relentless Improvement is widely recognized as the world’s “Gold Standard” source for unique supplements for good reason. Unlike other sites, we don’t just talk a good game.

Independent analytical testing is performed on all Relentless Improvement brand supplements by USA based, FDA registered, analytical laboratories. The resulting Certificates of Analysis are public: “Certificates of Analysis”. This documentation is your iron-clad assurance of the utmost in quality and purity.

Let’s be blunt: why would you risk your health to suppliers unwilling to document the integrity of their products? Don’t stand for unsubstantiated label claims of so-called “Pharmaceutical Grade”. These words are meaningless without proof. The FDA does not test supplements, your only assurance of quality is independent testing.

In order to maintain product potency, our supplements are warehoused in carefully controlled conditions (some kept refrigerated) until shipment to you so that they are not degraded by heat, light and humidity.

Why should you do business with us?

• Relentless Improvement brand products are documented quality.
• A professional, easy and secure online purchase experience.
• Save time with One-Stop Shopping (huge product selection).
• High product fill rate. We rarely have backorders.
• Save money with automatic quantity discounts.
• Real-time, upfront domestic and international shipping costs.
• Access to effective products that are years ahead of the mainstream.
• As a privately held company our focus is pleasing you, not shareholders.
• We give back to the community. We have sponsored and/or supported The Methusalah Mouse Prize, Betterhumans, World Transhumanist Association and Immortality Institute

The items we carry are based on:

Safety – No risky formulations or substances.

Efficacy – Effective supplements backed by solid research. Many product descriptions cite randomized, controlled, double blind human studies.

Quality – You receive only the highest quality supplements and vitamins from leading edge, highly respected companies.

Disclosure – Full disclosure of both the ingredient(s) and dose of every supplement that we offer (we don’t play the “proprietary formulation” game).

Value – You get science-based formulations in effective dosages. We do not offer products that have “window dressed” labels.

Price – You receive superior overall value, low shipping costs, quantity discounts.

Fun Facts

Relentless Improvement LLC opened its virtual doors in January 2005 to serve the need for a high-integrity internet based source of  pharmaceutical-quality nutritional supplements. The owner, Pete Hitesman, is obsessive about providing an easy, and safe internet transaction with fast shipping, and documented purity.

We are 100% internet sales, there are no physical stores for you to visit. Relentless Improvement brand products are only available for purchase through the RelentlessImprovement.com website and a small handful of retailers. Sorry, we do not offer trade/professional discounts.

Relentless Improvement is the world’s largest distributor of Neurvana, Geronova Research, Mera Pharmceuticals and Advanced Orthomolecular Research products. We have product available for shipping when others don’t. Our inventory has high-turnover assuring delivery of fresh, potent products.

We do not sell loose or bulk powders. There is no way to effectively assure the quality and purity of bulk powders. It is risky and a hassle for you to measure them out for dosing. Once opened to the air they degrade or clump up. Individual capsules in sealed bottles protect their contents.

All the information we have available about a product is listed on the product detail information page. We hate to unnecessarily kill innocent trees so there is no paper catalog or product information available to send out.

The FDA does not allow us to diagnose, prescribe or make health claims. Please don’t ask.

Relentless Improvement is a privately held LLC company. We are not accepting investors or investments.

Send us a message now!