Simple Shipping Policy
By placing your order you indicate your agreement to abide by these terms
We ship all domestic orders via US Postal Service Priority Mail which offers fast 1-3 day service across the USA. UPS or FedEx is not available.
Our shopping cart software will automatically offer international customers all available shipping options based on order weight and ship-to country. Please use the shopping cart to determine your shipping costs.
Orders received by 10 AM Pacific time, Monday through Friday will ship the same business day.
When you successfully complete your online order, our system automatically emails you an order confirmation. Upon shipment you will be emailed another notification with tracking number. If you do not receive these emails please check your "spam" folder, or log into your Relentless Improvement account and check the accuracy of the email address that you provided.
If you do not receive your domestic shipment within 5 business days of receiving your tracking number, do not call us, instead please call your local post office and ask for assistance.
We use Delivery Confirmation on all domestic orders.
Once your order ships, it becomes your responsibility. If you desire your order to be insured, you MUST email us before placing it.
USA Orders (also US Territories, APO, FPO)
| Order Value | Shipping Charge |
|---|---|
| $1.00-$149.99 | $7.95 |
| $150.00 and up | Free Shipping |
International Orders
We ship worldwide, except Germany and Iceland.
Our shopping cart software will automatically offer international customers all available shipping options based on order weight and ship-to country. Please use the shopping cart to determine your shipping costs.
| Service Option | Estimated Delivery Time |
|---|---|
| Global Express Mail® | 4-6 days. Tracking. Highly Recommended. |
| Global Priority Mail® | 6-14 days. Partial tracking. |
| First-Class Mail International® | 10-14 days. NO tracking. |
We URGE you to choose Global Express for its faster service and detailed tracking information. **First Class International DOES NOT OFFER TRACKING**
All local taxes, duties, etc are your responsibility. We never assess any VAT taxes. If you desire your order to be insured, you MUST email us before placing it.
It is your responsibility to know what products are allowed to be shipped to your country. If you don't order products that are not allowed in your country, then you will not be disappointed when your order is returned to us by your customs service.
If your order is confiscated or refused by customs, we are not responsible nor do we offer refunds.
Customs clearance on average takes from 1 day to 5 weeks. There is nothing we can do to control this. Some countries are slower than others. Don't panic.
Our customs declaration documents indicate our shipments as "Food Supplements", and match the invoiced dollar total. We will not falsify customs forms or invoices, please do not ask.